Refund policy

Last updated: October 30, 2026

# Refund Policy

At Wish and Wonders, we want you to love your holiday gifts and winter essentials. If you are not entirely satisfied with your purchase, we're here to help.

### 30-Day Return Policy
* We offer a **30-day return policy**, which means you have 30 days after receiving your item to request a return.
* To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

### How to Initiate a Return
1. Contact our support team via our **Contact Page** with your order number and the reason for the return.
2. If your return is accepted, we will send you instructions on how and where to send your package.
3. *Please note: Items sent back to us without first requesting a return will not be accepted.*

### Damaged or Wrong Items (Incorrect Orders)
* Please inspect your order upon reception.
* Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases, we will cover the return shipping costs.

### Exchanges
* The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

### Refunds
* We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
* If approved, you’ll be automatically refunded on your original payment method within **5-7 business days**. Please remember it can take some time for your bank or credit card company to process and post the refund too.